Sniff Out Every Lead

When someone throws me a bone, I take it every time. If you're paying a lead generation company to deliver you prospective clients, you should do the same right? 

I overheard a conversation in the Experthub office today regarding a consumer email concerning our service. "Jon" had found a few lawyers near him and elected to contact both of them regarding an immigration problem.

Attorney 2 (I'm working backwards on purpose) sent "Jon" an email with a quick overview of his firm, as well as a brief, personalized paragraph responding to his inquiry. Nothing too time consuming, just a quick 20 second response.

Attorney 1 (The first attorney to contact the lead) elected to send a completely generic email with absolutely nothing about the original inquiry. This email included the phrase "Call Me Now!" at the bottom. When "Jon" called, he was greeted by a secretary who insisted he couldn't speak with the attorney unless "Jon" gave her his credit card number for the $25 phone consultation fee. 

Instead of giving up his credit card  number, he waited for a response from Attorney 2. He soon got it, called, and hired Attorney 2 to help with his Immigration problem.

Now, both of these immigration lawyers have similar subscriptions, and pay about the same amount. They're getting the same number of leads, roughly the same number of profile visits, etc. So essentially, they should be getting the same amount of new business from their marketing spend. Which do you think is spending their money more wisely?

Now, I could be getting ahead of myself; maybe there is good money in phone consultation fees, but somehow I doubt it. Or it could be he has so much business that he doesn't need/want anymore cases. Then why pay for marketing services?

In a business where one or two cases can be the difference between profitable marketing spend or money thrown away, why wouldn't you spend at least a few minutes to ensure that each lead is serviced? It seems a waste to spend the money to get through all the steps of online marketing (traffic generation, lawyer impression, profile click, inquiry, completed lead) just to fumble a good lead at the last moment when it's in your lap.

I don't know, maybe I'm missing something. This is somewhat out of my area of expertise. Any lawyers reading? Want to fill me in?

At least Jon got what he was looking for.

Ruf ruf